Certificate in Front Office Services
$295
Leads to certification
Certification / Skills

Certificate in Front Office Services

The Certificate in Front Office Services provides the professional development foundation required for you to succeed within the Front Office Department.


The certification is delivered through a series of online training courses. Courses consist of the core competencies of front office operations and four elective topics covering key skill areas, general knowledge, and associated soft skills.


Cross-training requires the team member to work in an alternate role within their department for 20 hours.  


Position Familiarisation requires the team member to work in a different department and is conducted over a minimum of 4 hours. 

Curriculum content

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    This course is designed to equip you with valuable insights, skills, and resources to thrive in this dynamic industry. Whether you're an aspiring professional or already immersed in the field, we're here to support your professional development and help you stay ahead of the game. As we dive into the world of hospitality industry information and professional development, we'll explore various sources of information, access specific operational insights, understand the importance of staying informed and adaptable, and enhance work performance in this dynamic sector. Together, we'll foster your continuous professional growth and nurture the skills needed to excel in your career. Learning Outcomes: Source and use industry information Identify sources of information on the structure and operation of the hospitality industry. Access information of relevance to the hospitality industry to assist operational duties. Obtain information on features of current and emerging hospitality products and services relevant to the job role. Apply information about the hospitality industry and its products and services to enhance the quality of work performance. Source and use compliance information Obtain information on laws specifically relevant to the hospitality industry and work compliantly. Seek information on industry quality assurance schemes and apply them to benefit your own organisation. Access and apply information on career planning and equal employment opportunity (EEO) law. Obtain information on ethical industry practices and conduct day-to-day hospitality activities according to those practices. Source and use information on hospitality technology Source and access information on current and emerging technologies that impact on operational duties. Use information on technology to suggest new and improved workplace practices. Use current and emerging technology in day-to-day work activities. Update personal and organisational knowledge of the hospitality industry Identify current issues and trends in the industry. Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry. Share updated information with colleagues.

    • Lesson Source and Use Information on the Hospitality Industry

    • Lesson Course Completion Survey

  • In this course, you’ll discover how to excel in the vital role of a night auditor within the hospitality industry. Imagine yourself confidently managing end-of-day financial activities, ensuring accuracy, and supporting the smooth operation of a hotel.   We designed this course to be interactive, encouraging, and directly applicable to your role. Our goal is to support you in becoming a skilled professional who can adapt to and thrive in any hotel environment.   What You Will Learn:   Introduction The Role of the Night Auditor   Financial Transactions Review Financial Transactions Check That Transactions Comply with Procedures Check Balances Prepared by Others for Accuracy Identify Financial and System Discrepancies Implement Financial Systems and Control Systems Utilizing Technology Effectively   Routine Records and Reports Complete Routine Records and Reports Process End or Close of Day Trading Distribute Reports Efficiently Management Reporting Techniques Strategies to Reduce Waste   Join us on this journey to enhance your proficiency and confidence in night auditing. Embrace the opportunity to gain invaluable skills and knowledge that will elevate your career in hospitality. Let’s get started!

  • Are you ready to elevate your career and become an essential asset in luxury hospitality? As a dedicated professional in the hotel industry, you understand that pursuing excellence is a continuous journey. Our course is designed for driven hoteliers like you who aspire to provide unparalleled service and create unforgettable experiences for your esteemed guests.  This comprehensive program will refine your existing skills and introduce you to advanced techniques in personalized guest service. This course will give you the knowledge and confidence to anticipate and fulfil guest needs with finesse, ensuring their stay surpasses all expectations. By joining this course, you safeguard your career trajectory in the ever-evolving luxury hospitality sector. What You Will Learn: 1. Display Professional Butler Standards 1.1 Build Rapport with Guests through Effective Interpersonal Communication 1.2 Identifying Guest Needs 1.3 Anticipating Guest Needs 1.4 Scope of Services 1.5 Grooming and Communication 1.6 Maintain Confidentiality 2. Care for Guest Property 2.1 Unpack, Store, and Pack Luggage 2.2 Prepare and Present Clothes 2.3 Cleaning Shoes 2.4 Make or Organise Repairs to Personal Items as Required 2.5 Organise Other Property 3. Arrange Services for Guests 3.1 Offering Information and Advice 3.2 Organising Services 3.3 Confirming Details of Services 3.4 Adjusting Services 3.5 Maintaining Accurate Records of Services Don't be left behind in your career with advanced skills and knowledge. This course, endorsed by The Institute of Hosptiality is your golden opportunity to secure your position as an indispensable expert in the luxury hospitality sector. Seize this chance to fine-tune your abilities, boost your confidence, and ensure your services are extraordinary. Transform your approach, exceed guest expectations, and propel your career to new heights. Don't miss out—your future in luxury hospitality awaits!

  • You'll gain the skills to create memorable guest experiences and streamline hotel operations. This course empowers you to excel in the vibrant hospitality industry.   What you will learn:   Prepare for Service Plan and organize tasks Confirm and inform service requirements Prepare work area and supplies Provide Service Deliver quality guest service Offer product and service information Assist with guest needs and requests Promote and upsell strategically Resolve complaints and manage conflict Complete Operational Tasks Follow schedules and work as a team Maintain cleanliness and order Use procedures and technology Complete End-of-Shift Duties Conduct end-of-shift tasks Engage in debriefing sessions   By the end of this course, you'll be ready to lead with confidence and create a culture of excellence in your hospitality setting. Let's begin and make a lasting impact!

  • The Provide Service to Guests course applies to all front-line team members serving customers and colleagues daily. This course provides the skills necessary to effectively work in departments such as Front Office, Housekeeping, Food and Beverage, Conference and Banqueting, Spa and Golf Services. Positions include reception, concierge, porter, room attendant, waiter, bartender, chef, therapist, golf professional, retail assistant and manager. In this course, you will cover verbal and non-verbal communication, personal presentation, service standards, establishing rapport, special needs, recognizing opportunities and dealing with customer complaints. You will also cover providing feedback on customer service experiences and supporting service improvements. The course is ideal for individuals wishing to improve their service skills, potential hospitality employees, and teams wishing to implement and maintain consistent service delivery standards.

  • In this engaging course, you will explore effective communication techniques, hone your problem-solving abilities, and gain in-depth local knowledge to exceed guest expectations.   We believe everyone is capable of delivering outstanding service when equipped with the right tools and mindset. Our course is structured to support diverse learning styles and foster an inclusive environment where every participant feels valued and inspired.   What you will learn:   Introduction : Kick off your journey with an overview of the concierge role.   Access and Update Guest Information   Sources of Guest Information: Learn effective ways to gather and manage essential guest data. Sharing Information: Develop collaboration skills to enhance service delivery. Identifying Opportunities: Discover strategies for proactive problem-solving and opportunity recognition. Provide Information to Guests   Understanding Guest Needs: Master techniques for identifying and meeting guests' expectations. Scope of Information: Expand your local knowledge to provide comprehensive support. Providing Assistance: Deliver exceptional service by addressing guest inquiries effectively. Seek Feedback on Information Provision   Seeking Feedback: Improve your service by actively seeking and analyzing guest feedback. Verbal and Written Feedback: Understand how to gather and utilize feedback from guests. Sharing Feedback: Learn how to implement improvements based on guest insights.   Embark on this transformative learning experience and equip yourself with the skills to become an indispensable part of your hotel's success story.

  • Enhance your skills and excel in hospitality with our targeted course. Whether new to the field or looking to upgrade your abilities, you'll discover practical techniques for exceptional guest experiences and career success.   What you'll learn:   1. Preparing for Service Organising Tasks Confirming Service Requirements Preparing Your Work Area 2. Providing Service Greeting Guests Offering Information Interacting with Guests Resolving Problems 3. Completing Operational Tasks Following Work Schedules Safety and Hygiene Maintaining Cleanliness SOP's and Technology Reporting Issues 4. Completing End of Shift Duties End of Shift Procedures Administrative Tasks Guest Feedback   Engage actively and prepare to elevate your hospitality career.

  • This course is designed to help you master essential skills for delivering exceptional guest experiences. You'll learn effective communication, problem-solving, and teamwork strategies to exceed guest expectations and enhance satisfaction.   Here's what you will learn:   Introduction  - The importance of exceptional guest service.   Greeting Guests   Prioritizing guest needs for satisfaction. Greeting guests according to service protocols. Effective professional communication. Matching services to guest needs.   Working as a Team   Seeking assistance when needed. Following directions for team success. Resolving guest issues proactively. Escalating unresolved service problems.   Providing Feedback Timely reporting of guest feedback. Escalating feedback to improve service.   Join us to enhance your skills and become a more competent hospitality professional, ready to work effectively with diverse guests.

  • Position Familiarisation requires you to work in a role in a different department for a minimum of 4 hours.  The aim is to understand the service that are provided by the role, how they contribute to the guest experience and the relationships between the role and the other roles in the business.